Refund And Returns

Last Updated: January 14, 2023

Overview

Life’s busy, we get it! We’re confident our products will give you time to relax, reset, and feel your best, but if for any reason you wish to return eligible, unopened, unused products purchased from thenailsprak.com you may do so by shipping the goods back within 14-days of the delivery date for store credit.

Please contact our Customer Service Team HERE to initiate a return request. Please provide as much information as possible including the Order #, Full Name, Address, Phone Number, reason for the return. Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We may also provide you with troubleshooting steps, as it is required to speed up the return process and assist you in avoiding any return processing fees.

If the return is approved, you will receive further directions on shipping the item(s) back to us. Any refund, store credit, or replacement will be issued once the return has been received and processed.

Items received showing cosmetic damage from the manufacturer, issues with consumable items, dead on arrival (DOA), and any missing or incorrect items must be reported within 48 hours of delivery!

Returns

A 15% Return Processing Fee May be Applied if:

1. Returns are opened and/or non-defective.
2.Returns show signs of physical damage or user error that could have caused the defect.
3.Returns that are not cleaned and emptied prior to return.
4.Defect reason is not present upon return evaluation or is solved with simple troubleshooting steps.

Return Shipping Costs:

The customer will be responsible for return shipping charges for non-defective items. All shipping charges are NON REFUNDABLE.

Promotional Term & Conditions:

Promotional items are listed as final sale. If the promotional item is deemed defective, we will only issue a refund or store credit in the amount paid for the items. Promotional items will not be replaced.

Refused Orders:

If either the customer or shipping carrier refused the packages for any reasons, the cost of shipping is non refundable. If your order received free shipping, our cost of shipping the order will be deducted from your refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will be applied to your credit card or original form of payment within 7 business days. If it is not returned to your bank account, please contact us and we will actively cooperate with you.

The Nails Park is not responsible for refunds to a Prepaid Card or a canceled credit card in the event the cardholder no longer has possession of it. We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]